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Russian Federation, Ann Arbor
1 Level
758 Review
31 Karma

Review on BRONAX by Mark Fleming

Revainrating 3 out of 5

A Poor Online Shopping Experience with BRONAX

I frequently shop online, so I recently tried BRONAX, an online retailer that focuses on men's apparel, shoes, and jewelry. Unfortunately, I had a really unsatisfactory experience. First of all, the website was sluggish and challenging to use. Even when I finally did, the product description was ambiguous and useless, so it took me a while to find what I was looking for. The checkout procedure was difficult and seemed to take forever when I eventually made the decision to place my order. Secondly, I was disappointed in the product's quality. The shoes I got were badly manufactured and did not resemble the photographs on the website. I attempted to contact customer care for a refund, but I received inadequate responses and had lengthy phone waits. Overall, I was quite dissatisfied with my BRONAX shopping experience. In terms of website usability, product quality, and customer service, BRONAX falls short of comparable online retailers that specialize in men's apparel, shoes, and jewelry. I won't be doing any more purchasing with them, and I wouldn't suggest their business to anyone.

Pros
  • Superbly crafted goods
Cons
  • There is only a marginal emphasis on men's products.