Header banner
Revain logoHome Page
Terry Wright photo
Papua New Guinea, Port Moresby
1 Level
702 Review
31 Karma

Review on Swaller by Terry Wright

Revainrating 2 out of 5

Poor Quality and Customer Service at Swaller's Online Store

My most recent online shopping experience with Swaller was extremely disappointing. Given their claims to sell high-quality cell phone accessories, I had high hopes for the business, but my interactions with them far fell short of my expectations. First of all, I thought the website was awkward to use and poorly made. Finding the precise products I was searching for was challenging, and the search feature was of no use. When I did eventually locate the items I was looking for, the costs shocked me. Compared to comparable products provided by rivals, the accessories were overpriced. I chose to give Swaller a shot despite the high cost and bought a phone case and a portable battery charging case. However, when I got the goods, I was incredibly disappointed. My phone received little security from the flimsy phone case. Because the charging case wasn't functioning correctly, I had to get help from customer service. Unfortunately, my experience with the goods and the customer service were equally subpar. The staff member I spoke with was useless and dismissive, and I got the impression that my worries weren't taken seriously. I ultimately had to return both items for a reimbursement, and I won't be doing business with Swaller in the future. Overall, I wouldn't advise anyone to shop at Swaller's website. They are an unattractive option for mobile phone accessories due to the poor quality of their goods, high prices, and poor customer service. Anyone shopping for phone accessories is advised to seek elsewhere because there are much better options on the market.

Pros
  • reasonable costs
Cons
  • Inconsistent product quality