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Nepal, Kathmandu
1 Level
671 Review
41 Karma

Review on Zeltauto by Mike Steeg

Revainrating 1 out of 5

Zeltauto: Poor Support for Its Customers

Since I do the majority of my shopping online, I'm always on the lookout for new places to shop. When I first discovered Zeltauto, I was pleased to find the extensive selection of electronic components and components they offered. My interactions with the company, however, were disappointing. Although Zeltauto's website is simple to use and its product range is vast, the company's support staff leaves much to be desired. I experienced trouble with an order I placed, and it was hard to get in touch with anyone there to help me out. The guy I spoke to when I was eventually able to get through was uninformative and seemed disinterested in helping me. Zeltauto's pricing were also a little more than those of their rivals, in my opinion. I'm willing to pay a little more for high-quality goods and attentive care, but I was left feeling annoyed and disappointed by the mix of high costs and inadequate service. Although Zeltauto shows great promise as an online retailer, I have trouble recommending them due to their subpar customer service and exorbitant prices. They have the potential to become a frontrunner in the e-commerce electronics market if they invest in better customer service and lower prices.

Pros
  • outstanding client service
Cons
  • There are no actual stores.